The following document (hereinafter: “Document”) sets out the Terms And Conditions specific to Salus Controls Limited and its Subsidiaries (hereinafter: ‘Salus’, ’SALUS Controls’ ‘we’, ‘us’ or ‘our’) Products, Devices and Services (hereinafter: ‘Products’), that are operated by the mobile application known as Salus Premium Lite (hereinafter” ‘App’ or ‘Application’).

This Document covers Users in the European Economic Area (‘EEA’) and in the United Kingdom (‘UK’) of the following products operated through the Salus apps:

SALUS iT500
SALUS iT500 Plus
SALUS IT600
Salus iT800Wifi
SALUS RT310i
Merlin by Salus Protect
Salus EV charger
Salus Solar system,

any other operated by the Application, provided by us ("Products").

Any reference to ‘you’, ‘your’ or ‘User’ shall mean the user of the Products operated by the Application and includes any individual or commercial users. Customers and users in the US and other countries outside of the UK and EEA are served by our sister company, SALUS North America Inc.

You must be at least 18 years of age to register an account on the Application. Our Products and Apps are not intended or directed to persons under the age of 18.

SALUS Controls Limited is a holding company incorporated in the British Virgin Isles (BVI) and is wholly owned by the Computime Group Limited, which is registered in Hong Kong.

Other affiliate companies in the EU that form the SALUS Controls Group include:

SALUS Controls PLC - a company registered in United Kingdom, which is the headquarters for the SALUS Controls Group.
SALUS Controls GmbH - a company registered in Germany.
SALUS Controls Romania S.R.L - a company registered in Romania.
SALUS Nordic A/S - a company registered in Denmark.
SALUS Controls European Distribution sp. z o.o. - a company registered in Poland, which is an exclusive and sole agent appointed to sell SALUS Controls Limited Products in select markets.

All Companies indicated above are subsidiaries of SALUS Controls Limited.

Terms and Conditions of the Salus Apps

Purpose of these terms and conditions

These terms and conditions ("Terms and Conditions") set out the contractual terms applicable to Users using the Application.. By clicking to "accept" these Terms and Conditions, you are agreeing to be bound by them. If you do not agree to these Terms and Conditions you must not use the Application.

Users of the Application

The Application is available for free download in the stores AppStore and Google Play. The Application allows Users to operate Salus products using a mobile device (hereinafter: "Device"). Additionally, Users of the Application may choose to make purchases of subscriptions granting access to additional features of the Application, such as "Salus Sense" or "Installer Pro" (hereinafter: "Subscriptions"). If you are a User accessing the Application for these purposes in your personal capacity (i.e. for purposes outside of your trade or profession), you are accessing the Application as a "consumer" and will be referred to as a "Consumer User" in these terms.

The Application also includes an "Installer Pro" feature which can be purchased on a subscription basis. The purpose of Installer Pro is to provide a platform on which Consumer Users can engage with Salus-registered installers of Salus Products ("Installers"), in order to manage support services delivered by those Installers outside of the Application. If you are an Installer accessing the Application in the course of your trade or business, you will be referred to as an "Installer User" in these terms.

Unless explicitly noted, all provisions in these Terms and Conditions will apply to both Consumer Users and Installer Users. Where we use the term "User", this shall be a reference to both Consumer Users and Installer Users.

If you have any queries about these Terms and Conditions please contact us, SALUS Controls, by mail at SALUS Controls Plc, Units 8-10, Northfield Business Park, Forge Way, Rotherham, South Yorkshire, S601SD United Kingdom, or by email at techsupport@salus-tech.com.

We shall make the Application, Services (as defined below) and Subscriptions available to Users in accordance with these Terms and Conditions, and using reasonable skill and care.

Access to the Application, and our provision of the Services shall commence upon the User's use of the Application and shall apply for so long as the User has access to the Application.

The User may stop using the Application at any time.

The basic functionality of the Application (not extending to Subscriptios to Installer Pro) is made available to Users free of charge.

Users shall bear the costs of data transmission required to download the Application and to use the Application and the Services, in accordance with the terms of its agreements with the telecommunications operator or Internet provider. SALUS Controls shall not be liable in any way related to the amount of fees charged for data transmission required to download or use the Application, including the Services.

Technical Requirements

Use of the Services requires downloading and installing the Application on a Device. The Application is available for download from stores Google Play and the AppStore.

Both the download and installation of the Application and the use of the Services require connection of the Device to the Internet.

In order to use the Application and the Services, the Device must meet the following technical requirements:

mobile devices with Android 6.0 or later.

mobile devices with iOS such as:

iPhone requires iOS 13.0 or later.

iPad requires iOS 13.0 or later.

iPod touch requires iOS 13.0 or later.

Apple Vision iOS 13.0 or later.

License

Upon downloading the Application and starting to use it (and the Services), in return for your agreeing to comply with these Terms and Conditions, SALUS Controls grants you a non-exclusive and non-transferable license, limited to the territory of the Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City, to:

download the Application from stores Google Play or AppStore free of charge; and

to use the Application and any updates or supplements to it, as intended, that is, to operate the Products through the Application and make purchases of subscriptions, and to access any services or content (including Subscriptions) which you connect to via the Application as permitted by these terms ("Services").

Your right to use the Application in accordance with these terms and conditions is personal to you, and you may not transfer the Application or the Services to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the Application from it.

You must use the Application in accordance with the rules set forth in these Terms and Conditions. Any material breach of these Terms and Conditions may entitle us to terminate the license referred to in this section.

Licence Restrictions

You agree that you will not (except as may be allowed by any applicable law which is incapable of exclusion by agreement):

rent, lease, sub-license, loan, provide, or otherwise make available, the Application or the Services in any form, in whole or in part to any person without prior written consent from us;

copy the Application, Services or any related documentation, except as part of the normal use of the Application or where it is necessary for the purpose of back-up or operational security;

translate, merge, adapt, vary, alter or modify, the whole or any part of the Application, Services, or any related documentation, nor permit the Application or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Application and the Services on devices as permitted in these terms;

disassemble, de-compile, reverse engineer, duplicate, or create derivative works based on the whole or any part of the Application or the Services nor attempt to do any such things.

Prohibition of Unlawful Activities and Content

As part of your use of the Application and Services, it is prohibited for you to:

use the Application or Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;

input data and information prepared in a manner that poses a risk of compromising the security or stability of the Application;

input information that violates any goods belonging to SALUS Controls (or any third parties).

You must not use the Application or the Services in a manner contrary to generally applicable laws, good morals or in a manner that violates the legitimate interests of SALUS Controls. In particular, the Customer agrees that he/she will not take actions that could expose SALUS Controls to any damage.

You acknowledge and accept that all materials available in the Application are subject to intellectual property protection. If you are a Consumer User, you are only entitled to use them only within the scope of permitted personal use. If you are an Installer User you are only entitled to use them within the scope of your engagement with Consumer Users complying with these Terms and Conditions. It is forbidden to copy, reproduce, distribute on the Internet or use in any other way or form the materials in the Application beyond the limits permitted by generally applicable laws. All intellectual property rights in the Application, Services and related documentation belong to us (or our licensors) and the rights in the Application, Services and related documentation are licensed (not sold) to you. You have no intellectual property rights in, or to, the Application, Services or related documentation other than the right to use them in accordance with these Terms and Conditions.

Subscription

You may purchase Subscriptions within the App. A Subscription enables the use of additional Services, for an additional fee, payable by you periodically. Where you purchase a Subscription, this clause 7 shall apply to you.

Users may purchase a monthly or annual Subscription, which will continue until cancelled by that User or SALUS Controls.

The Subscription will automatically commence on the date of purchase of the Subscription and will continue, unless and until you notify us prior to collection of the Subscription fee that you wish to cancel the Subscription or opt out of automatic renewal.

The User authorises us to collect the applicable subscription fees and any taxes for any subsequent period using any payment method that the User provides to us. Payment shall be taken in advance on a monthly or annual basis depending on whether you have selected a monthly or annual Subscription.

If any payment for the Subscription is not received, then we reserve the right to cancel the Subscription. If the User pays the required amount prior to cancellation of the Subscription, the new Subscription period will be based on the original renewal date and not on the date the Subscription was paid.

The fee for the Subscription is subject to change. We will notify you at least 30 days in advance of any fee change. If you do not agree to a change in the fee, you may cancel your subscription within those 30 days by visiting the App.

If you cancel your subscription because of the fee change, we will make a proportional refund on a pro rata basis. If you do not cancel your subscription before the fee change takes effect, you will be deemed to have agreed to the new subscription fee, which will be charged to your account.

Once you have placed an order for a Subscription, we will contact you to confirm we have accepted your order within a maximum of 24 hours. If we have not been able to accept your order within 24 hours, we will notify you that the order cannot be processed, and will refund any sums you have paid.

Sometimes we may need to reject orders, for example, because we can't verify your age or because the Subscription was mispriced by us. If this happens, we will let you know as soon as possible and refund any sums you have paid upfront.

Your order can be fulfilled only if the data provided by you is accurate. SALUS Controls shall not be responsible for non-performance or failure to complete the order if the data provided by you is not accurate.

The Application allows you to track the status of your order. Obtaining information on the status of your order is also possible through direct contact with SALUS Controls, using the contact information set out in your order confirmation.

Right to change your mind as a Consumer User

If you are a Consumer User purchasing a Subscription, then this clause 8.1applies to you. This clause 8.1 does not apply to Installer Users.

Under consumer protection laws, consumers who place certain orders online (including through mobile applications) have a general right to change their mind and cancel their order within 14 days of placing it without giving any reason. However, PLEASE NOTE THAT, for digital products (including the Subscriptions), consumers do not have this right to change their mind when the Subscription starts. Accordingly, please be aware that YOUR SUBSCRIPTIONS START WHEN YOU MAKE the PURCHASE, YOU WILL NOT HAVE A RIGHT TO CHANGE YOUR MIND AND CANCEL YOUR SUBSCRIPTION ORDER. Please therefore make sure that you are sure you wish to commit to your Subscription before placing an order with us.

Queries and Complaints

If you are having trouble accessing the Application and/or Services, or wish to make a complaint, please contact us using the contact information provided at the beginning of these Terms and Conditions. Complaints will be considered by SALUS Controls promptly within two weeks from the notification. Confirmation of receipt of the complaint, as well as the result of its consideration, will be sent to you at the e-mail address provided in the complaint application.

Installer Pro

This clause 10 applies to any User (whether a Consumer User or Installer User) who has purchased an Installer Pro subscription.

The purpose and functionality of Installer Pro is to facilitate communication between Consumer Users and Installer Users from whom Consumer Users have purchased services (such as the installation of Salus products). Where Consumer Users have purchased services (such as installation services) from an Installer, the Installer Pro subscription allows access to a platform through which the Consumer Users and Installer Users can communicate and share information with each other in respect of the ordered services.

Installer Users are independent of Salus Controls, and any services provided by Installer Users to Consumer Users are under a separate contract between Consumer Users and Installer Users. Salus Controls' involvement is limited only to the provision of the Installer Pro functionality (such as the Installer Pro dashboard and gateway) enabling communication between Users. Any services actually provided by an Installer are the sole responsibility of the Installer, and any queries or issues regarding an Installer's services are a matter for the Installer to resolve directly with their customers. Salus Controls bears no liability for the Installer's services, which are separate to and delivered outside of the Application. By accepting these Terms and Conditions, and using the Application, you confirm that you understand this position.

Our liability to you

If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms and Conditions or our failing to use reasonable care and skill , but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms and Conditions, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

If you are a Consumer Customer, this Application is for your domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a Installer Customer, we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity arising from your use of the Application.

Personal Data

SALUS Controls shall process and store your personal data .

Information about the storage and processing of personal data, including the possibility and manner of correcting/changing/deleting such data, can be found in the Privacy Policy, available in this Document above.

Data Protection matters for Installer Users only

The provisions in this clause 13 shall apply to Installer Users only.

In this clause 13, the following definitions shall apply:

"Data Protection Legislation" means Data Protection Legislation:

to the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom which relates to the protection of personal data; and

to the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which the party is subject, which relates to the protection of personal data.;

"EU GDPR" means the General Data Protection Regulation ((EU) 2016/679).
"UK GDPR" has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.

In respect of any processing of personal data through the Application, we shall each comply with the provisions of the Data Protection Legislation.

Salus Controls will share with Installer Users certain personal data of the Consumer Users in the course of providing access to Installer Pro ("Shared Personal Data"). This sharing shall be on a "controller" to "controller" basis, and both Salus Controls and the Installer comply with the obligations imposed on a "controller" under the Data Protection Legislation in respect of such Shared Personal Data. To the extent that an Installer processes Shared Personal Data via the Application, the Installer shall:

ensure that it has all necessary notices and consents and lawful bases in place to enable lawful processing of the Shared Personal Data;

give full information to Consumer Customers of the nature of such processing; and

process the Shared Personal Data only for purposes anticipated by these Terms and Conditions, namely to communicate with the Consumer Users in order to deliver services independently to them.

We shall each assist each other in complying with all applicable requirements of the Data Protection Legislation. In particular, we shall each:

promptly inform the other about the receipt of any data subject rights request concerning the Shared Personal Data, and assist each other in complying with any such request; and

assist the other party in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, personal data breach notifications, data protection impact assessments and consultations with the Information Commissioner or other regulators.

Changes to these Terms and Conditions

We can always change the Application, Subscriptions and these Terms and Conditions:

to reflect changes in relevant laws and regulatory requirements;

to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the Application; and

to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

We can also make other types of changes to the Application, Subscriptions or these Terms and Conditions, but if we do so we'll notify you and you can then contact us to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received.

Final Provisions

Nobody else has any rights under these Terms and Conditions. These Terms and Conditions are between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of these Terms and Conditions, the rest of them will still apply. If a court or other authority decides that some of these provisions are unlawful, the rest will continue to apply.

Even if we delay in enforcing these Terms and Conditions, we can still enforce them later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

We can transfer our contract with you, so that a different organisation is responsible for supplying the Application, Services or Subscription. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under these Terms and Conditions. If you are an Installer User, you may not transfer your contract with us to anyone else without our consent.

The Terms and Conditions shall be governed by and interpreted in accordance with English law.

Any disputes that may arise from these Terms and Conditions shall be resolved according to the jurisdiction of the English courts.

By placing an Order, the Customer may agree to receive, in the form of a newsletter, information about Offers, including special offers and discount actions, or Loyalty Programs. The Customer may withdraw his/her consent to receive the newsletter at any time, by sending an e-mail message to the address indicated in the newsletter. These Terms and Conditions are effective as of 28.01.2026.